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New Article in A List Apart Magazine (Issue 312)

The current issue (#312) of A List Apart magazine features a new article I've written on the topic of help content. My previous contributions to the publication have been more technical in nature, but this one is all about developing a strategy to create and maintain this particular (and extraordinarily valuable) class of content. Read the full article here.

See also: This 2009 video on content strategy in general.