Back in 2006, I informed you about a new piece of software called Crossloop. As you may recall, they specialize in connecting two computers together for remote management. For example, I could easily connect with my brother in Texas if he needed me to assist with installing software on his computer.
But what happens if my bother needs help and I'm too busy helping my sister, my parents, my brother-in-law, and my uncle? Don't laugh, it could happen!
Earlier this week, they added an interesting component to their business model called the "Helper Marketplace". The idea is that you can connect with other "tech savvy" individuals who are experienced and can help you solve a computer problem. So, when my brother runs into an issue, he can search for a "geek" to log onto his computer and assist him.
As a "techie", I have the option to register with them and get paid for assisting others. I might make a little money and you get your computer fixed... it's a win-win for everyone.
From a business perspective, I'm impressed by CrossLoop's innovation in this area. When I first wrote about them they barely had a concept, and as of today they have served 30 million desktop sharing minutes and received some excellent recognition - CNet's Download.com recognized them one of The 10 Best Downloads for 2007, Walt Mossberg of The Wall Street Journal recommended them and InformationWeek recognized them as one of the Top Tech Sites for 2008. That's fantastic for a little start-up with a big idea.